How can we help?
Find answers about purchasing, payments, warehouse checks and international shipping.
Ordering & purchasing
What does MuchShop do?
MuchShop helps you purchase products from sellers in China, receive them at a warehouse, review arrival inspection photos and arrange international shipping.
What information should I provide when ordering?
Provide the product link, quantity, size, color and any other options or instructions. Confirm the product details and quoted costs before payment.
Can you help without a product link?
You can provide a clear description, specifications and quantities for us to review. Sourcing depends on supplier availability and your requirements.
Can I purchase from different sellers?
Yes. Items may arrive separately at the warehouse. Eligible purchases can be packed together before international shipping.
Fees & payments
How much is the purchasing service fee?
The fee is 10% of the product subtotal after product discounts, with a minimum of ¥50 per order. Domestic delivery and international shipping are excluded from this calculation. No purchasing service fee is charged for an empty cart.
View service fees →Why are there two payments?
The first payment covers the products, purchasing service and applicable domestic delivery charges. The second covers international shipping, agreed packing and any additional services shown in your quote, after the parcel is packed and measured.
Which payment methods can I use?
Available payment methods will be shown when payment is requested. Review the payment currency, final amount and any applicable charges before confirming.
Warehouse & inspection
What do arrival inspections include?
Standard checks cover visible appearance, quantity and selected options where these can be checked. Photos help you review the items received. These checks do not certify authenticity, safety, internal condition or full functionality. Additional testing must be agreed in advance.
What if an item looks incorrect or damaged?
Contact us promptly after reviewing the arrival photos and before international dispatch. We can review the issue and discuss available options with the seller. Outcomes depend on the evidence, seller policy and applicable deadlines.
Can I return or exchange a product?
Returns and exchanges depend on the seller’s policy, deadlines and item condition. Contact us before international dispatch. Any applicable return delivery or other costs will be confirmed before proceeding.
International shipping
How is international shipping calculated?
Charges depend on the packed weight, dimensions, product category, destination and shipping route. Some routes use volumetric weight. The final quote is confirmed after packing and measurement.
Does combining items always reduce shipping costs?
No. Consolidation may help, but the final cost also depends on parcel size, weight, product restrictions and available routes.
Can every product be shipped to every country?
No. Availability depends on the product, carrier and destination. Check with us before purchasing batteries, liquids, powders, food or other potentially restricted items.
How long does delivery take?
Delivery estimates depend on the selected route. Seller dispatch, domestic transport, warehouse processing, customs and local delivery can affect the total time. Estimated delivery dates are not guaranteed.
Are import duties and taxes included?
Applicable import duties, taxes and destination clearance charges are separate unless explicitly included in your shipping quote.
Will I receive tracking information?
Tracking information is provided after dispatch. The timing and detail of tracking updates depend on the carrier and shipping route.